Title: Brain Bites: Empathy, The Key to Active Listening

Title

Brain Bites: Empathy, The Key to Active Listening

Package

+MS-Office und Programmierung (Zusatzmodul)

Platform

Your learning platform for SAP software

URL

https://et.training/dashboard/product/video/1012 

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Current

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Triple Tech LLC dba Bigger Brains

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Note

"You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words. Topics covered include: Defining the difference between empathy and sympathy Explaining the importance empathy plays in developing emotional intelligence Developing a list of emotions typical to the environment Recognizing and communicating awareness of what someone is feeling using empathy Defining cyber-disinhibition and identifying methods to reduce its impact on empathy Focusing on active listening by noting body language, voice tone, and words Lesson:What is Empathy?Empathy and Emotional IntelligenceIdentifying the Emotions of OthersCommunicating EmpathyEmpathy in the Digital AgeBy the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy. "

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